Director of Earned Revenues and Guest Services
ECHO, Leahy Center for Lake Champlain is an innovative science and nature center located on the second most visited spot in Vermont - Burlington’s Waterfront. ECHO leverages its unique setting to inspire and engage families in the joy of scientific discovery, wonder of nature, and care of Lake Champlain. ECHO is the public face of the Leahy Center for Lake Champlain, a 2.7 acre campus that also includes the University of Vermont Rubenstein Ecosystem Laboratory and research vessel, Lake Champlain Sea Grant, the Lake Champlain Basin Program, and the Lake Champlain Navy Memorial in Hoehl Park.
ECHO is seeking a strategic, entrepreneurial and customer-centered Director of Earned Revenues and Guest Services. As a key member of ECHO’s leadership team, this Director provides executive leadership for increasing sales income across the center’s operations and ensures excellent guest service. Responsibilities include overseeing the museum's admission, registration and retail operations; managing our cafe and catering contracts; maximizing event rental, merchandise, parking, membership and theater sales; and leading the development of customer service training and protocols.
The Director of Earned Revenues and Guest Services plays a key role in ECHO’s strategic planning, develops relationships with community stakeholders, and works closely with the senior leadership team. This position reports directly to the Executive Director.
The successful candidate will be a strong manager, systems thinker, and sales-savvy leader with 5-10 years of experience in leadership roles directly expanding sales in a customer-facing field. ECHO is seeking a candidate with:
A passion for growing business capacity;
Strong communication and organizational skills;
A data-driven, tech-savvy perspective;
The ability to develop, implement, and evaluate customer service systems and programs;
A passion for ECHO’s mission;
Experience delivering exceptional service to diverse audiences; and
The ability to thrive on continuous improvement, cross-departmental collaborations and change.
ECHO offers a competitive benefits package and salary is commensurate with experience.
ECHO is an Equal Opportunity Employer and applications from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.
Please send resume and cover letter via email with Director of Earned Revenues and Guest Services in the subject line to email@example.com
Application Deadline: April 14, 2018.